Part of the Future of Financial Services series | Prepared in collaboration with Deloitte

Foreword

Consistent with the World Economic Forum’s mission of applying a multistakeholder approach to address issues of global impact, creating this report involved extensive outreach and dialogue with numerous organizations and individuals. They included the Forum’s Financial Services, Innovation and Technology communities, professionals from academia and the public sector.

The outreach involved over 150 interviews and 10 international workshop sessions, encouraging collaborative dialogue to discuss insights and opportunities concerning fintech disruption within the financial services industry. The holistic and global perspective of this report would not be as enriched without the support and contributions from the subject matter experts who assisted in driving our thoughts forward about the future of the financial services industry.

In particular, we thank this project’s Steering Committee and Working Group, introduced in the Acknowledgements section, which played an invaluable role with their expertise and patient mentorship. Also critical has been the ongoing institutional support for this initiative from the Forum and the leadership of our chairman, whose vision of the Fourth Industrial Revolution has been inspirational to this work.

Finally, we are grateful to Deloitte Consulting LLP in the United States, an entity within the Deloitte1 network, for its generous commitment and support in its capacity as the official professional services adviser to the Forum for this project.